Refund policy

At oodlehood, we aim to ensure every order meets your expectations. Because we work with trusted supplier and fulfilment partners, return requests are handled in line with both supplier policies and Australian Consumer Law.

Please note: Return eligibility, processes, and timeframes may vary as we continue to expand and refine our supplier and logistics partnerships.

Change of Mind

We do not generally offer returns or refunds for change of mind, incorrect selection, or preference-based reasons.

In some cases, and at our discretion, we may offer a store credit or replacement depending on supplier approval and product condition.

Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a remedy if your item is faulty, damaged, not as described, or incorrect.

If you experience any of the above, please contact us within 7 days of receiving your order with:

  • your order number
  • a description of the issue
  • clear photos of the item and packaging

We will work with our supplier to provide an appropriate solution, which may include a replacement, refund, or store credit.

Return Conditions

Where returns are approved, items must:

  • be unused and in original condition
  • include original packaging where applicable
  • be returned in accordance with supplier instructions

Please do not send items back without contacting us first, as return addresses may vary depending on the supplier.

Refund Processing

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for funds to appear, depending on your bank or payment provider.

Shipping costs are non-refundable unless the item is confirmed faulty or incorrect.

Contact

For all return and refund enquiries, please contact: hello@oodlehood.com.au

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