Shipping policy

At oodlehood, we work with trusted supplier and fulfilment partners to deliver products directly to our customers across Australia.

Please note: Shipping policies, fulfilment methods, and delivery estimates may be updated as oodlehood continues to expand its supplier and logistics partnerships.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on supplier handling times, weekends, public holidays, and peak periods.

Shipping & Delivery

Products are shipped directly from our supplier and fulfilment partners. Delivery timeframes may vary depending on the product category, supplier location, and destination address.

Estimated delivery timeframes:

• Metro Areas Standard Shipping: 3-5 business days
• Regional Areas Standard Shipping: 5-8 business days
• Express Shipping: currently unavailable

Shipping costs are calculated at checkout based on the order and delivery location.

Tracking Information

Once your order has been dispatched, tracking information will be provided via email where available.

Multiple Shipments

As some products may be sourced from different supplier partners, items within the same order may occasionally arrive separately.

Delivery Delays

While we aim to provide accurate delivery estimates, delays may occasionally occur due to courier services, supplier processing times, customs, weather conditions, or other factors outside of our control.

Damaged or Lost Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date so we can assist in resolving the issue promptly.

Contact

For shipping and order enquiries, please contact: hello@oodlehood.com.au